Privacy Policy

Personal Data You Provide

We collect personal information that you voluntarily provide when interacting with our website. This includes:

• Name and contact information (email address, phone number)
• Inquiry details submitted through contact forms
• Communication preferences and language learning goals
• Course enrollment information and payment details
• Feedback, testimonials, and correspondence with us

Automatically Collected Data

When you visit our website, we automatically collect certain technical information:

• Browser type, version, and operating system
• IP address and general geographic location
• Pages visited, time spent on site, and navigation patterns
• Referring website and search terms used to find us
• Device information and screen resolution

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site usage, and personalize content. For detailed information about our use of cookies, please refer to our Cookie Policy.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities
• Contract Performance: To fulfill our obligations when you enroll in courses
• Legitimate Interests: To improve our services, prevent fraud, and ensure security
• Legal Obligations: To comply with applicable laws and regulations

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Contact form inquiries are typically retained for two years, while course enrollment records may be kept for up to seven years for educational and legal compliance purposes.

Service Delivery and Communication

We use your personal data to:

• Respond to your inquiries and provide requested information about our courses
• Process course registrations and manage your enrollment
• Send course updates, schedules, and educational materials
• Communicate important changes to our services or policies
• Provide customer support and address your concerns

Third-Party Sharing

We may share your information with trusted third parties in limited circumstances:

• Service providers who assist with payment processing, email delivery, and website hosting
• Analytics providers to help us understand website usage and improve our services
• Legal authorities when required by law or to protect our rights

We ensure all third parties maintain appropriate data protection standards and use your information only for specified purposes.

Marketing Communications

With your consent, we may send you promotional emails about new courses, special offers, and Spanish learning resources. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. We will never sell your email address to third parties.

Website Analytics and Improvement

We analyze website usage data to understand how visitors interact with our site, identify popular content, and improve user experience. This helps us refine our course offerings, optimize website performance, and better serve our students' needs.

Security Measures

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security protocols include regular security assessments, employee training on data protection, and continuous monitoring for potential vulnerabilities.

Data Encryption and Storage

All sensitive data transmitted between your browser and our servers is encrypted using secure socket layer (SSL) technology. Personal information is stored on secure servers with restricted access, and we use encryption for data at rest where appropriate.

Access Controls and Monitoring

Access to personal data is limited to authorized personnel who require it to perform their job duties. We maintain detailed access logs and conduct regular audits to ensure compliance with our data protection policies. All employees sign confidentiality agreements and receive training on privacy best practices.

Data Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities within 72 hours of becoming aware of the breach. Our notification will include details about the nature of the breach, potential consequences, and measures taken to address it.

Right to Access Personal Data

You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request. There is no charge for this service unless your request is manifestly unfounded or excessive.

Right to Rectification and Erasure

If your personal information is inaccurate or incomplete, you can request that we correct it. You also have the right to request deletion of your personal data, subject to certain legal exceptions such as record-keeping obligations. We will fulfill erasure requests without undue delay.

Right to Data Portability

You can request to receive your personal data in a structured, commonly used, and machine-readable format. Where technically feasible, we can transmit this data directly to another service provider at your request.

Right to Object to Processing

You have the right to object to our processing of your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests, though we may continue processing if we can demonstrate compelling legitimate grounds.

How to Exercise Your Rights

To exercise any of these rights, please contact us at info@domain.com or call +91 40 4673 8251. We will verify your identity before processing your request and respond within the timeframes required by applicable data protection laws. You also have the right to lodge a complaint with your local data protection authority.